Terms & Conditions
These Terms and Conditions govern your use of our website (www.phantomai.com) and the services provided by Phantom AI. By accessing our website and engaging our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not access our website or use our services.
Services Provided
Phantom AI provides AI automation services, including but not limited to chatbot development, email automation, lead generation, and social media/content creation. All services are customized to meet the specific needs of our clients, as outlined in individual service agreements.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. Any changes to the scope of services will be communicated in writing and must be mutually agreed upon by both parties.
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Contract and Payment Terms
All services provided by Phantom AI require a signed contract outlining the scope of work, payment structure, and project timeline. By signing the contract, you acknowledge and agree to the terms specified therein.
Payment terms, including deposits, milestone payments, and final payments, will be outlined in the contract. Failure to make timely payments may result in the suspension or termination of services. Late payments may incur additional fees as specified in the contract.
Once a contract is signed, all payments are non-refundable, except as explicitly stated in our Refund Policy.
Client Responsibilities
You agree to provide accurate and complete information necessary for the successful completion of the project. This includes, but is not limited to, business details, access to relevant platforms, and any other information required for Phantom AI to perform the agreed-upon services.
You are responsible for ensuring that any content, data, or materials you provide to Phantom AI do not infringe on third-party intellectual property rights or violate any applicable laws. Phantom AI will not be held liable for any claims resulting from the use of such content.
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Intellectual Property
All intellectual property developed by Phantom AI, including but not limited to AI models, software code, scripts, chatbot designs, and automation frameworks, remains the sole property of Phantom AI unless otherwise specified in the contract.
Upon full payment and project completion, Phantom AI may grant you a non-exclusive, non-transferable license to use the deliverables for the intended business purposes outlined in the contract. This license does not permit the resale, modification, or distribution of Phantom AI’s intellectual property without prior written consent.
Phantom AI retains the right to use generalized versions of the solutions created for you as part of future projects, provided that no confidential or proprietary information is disclosed.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the project. This includes but is not limited to business strategies, customer data, and technical processes.
Phantom AI will take reasonable measures to protect your confidential information from unauthorized access or disclosure. This obligation of confidentiality remains in effect even after the termination of the contract.
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Limitation of Liability
Phantom AI will make every reasonable effort to ensure the accuracy, functionality, and effectiveness of the services provided. However, we do not guarantee that our services will be error-free or that they will meet every specific requirement of your business.
To the fullest extent permitted by law, Phantom AI shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruptions, or reputational harm, arising from the use or inability to use our services. Our total liability under any contract shall not exceed the total fees paid for the specific services giving rise to the claim.
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Termination of Services
Either party may terminate the contract if the other party breaches any material term and fails to remedy the breach within 14 days of receiving written notice.
If you wish to terminate the contract for reasons unrelated to breach of contract, Phantom AI reserves the right to retain all payments made up to the date of termination. Any outstanding balances or fees for work completed will remain payable upon termination.
Phantom AI reserves the right to terminate services immediately if you engage in illegal, unethical, or harmful conduct that impacts our business or reputation.
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Force Majeure
Phantom AI will not be held liable for delays or failures to perform due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, government actions, power failures, or network outages. In such cases, both parties agree to resume performance once the circumstances have been resolved.
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Dispute Resolution
Any disputes arising from or related to these Terms or the services provided shall be governed by the laws of the province of Ontario, Canada. Both parties agree to resolve disputes through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in Ontario, with the costs of arbitration shared equally between both parties.
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Changes to Terms
Phantom AI reserves the right to modify these Terms at any time. Any updates will be posted on our website, and continued use of our services after such updates constitutes acceptance of the revised Terms. We encourage you to review this page periodically for any changes.
Contact Us
If you have any questions or concerns about these Terms, please contact us at support@phantomai.com or call us at (123) 456-7890.